Send Us Feedback

The most useful customer feedback we've ever received came as a one-line DM. The people who carry GoBlow daily know things about it we don't.

If you have an idea, a complaint, a "this would be better if…" thought — drop it here. I read every reply.

What kinds of things help

• Product feedback — "the threading should be tighter / looser / different in some specific way"
• What you wish we made — "I'd buy a [product] if you made one" (we got Stacks + engraving from feedback like this)
• Honest critique — what's NOT working in the product, packaging, copy, or service. Negative is more useful than positive.
• Process feedback — checkout problems, shipping clarity, email cadence, anything friction-y
• Feature requests for the website / brand — "you should sell X" / "the gift wrap looks too plain" / "I wish you had a loyalty program"

Three ways to send it

1. Email — preferred

Most direct. Drop a note to hello@goblow.com.au with subject "Feedback".

No template required. One sentence is fine. Two paragraphs is great. We use the format that works for you.

2. DM on Instagram

If it's a quick photo + one-liner: DM @goblowstraws on IG. Faster for image-heavy feedback (like a defect photo).

3. Anonymous — if you'd rather not be identified

Send via the throwaway address feedback@goblow.com.au from any anonymous email service (ProtonMail, Tutanota). We can't reply, but every message is read.

What happens after you send

1. Reply within 24h (if you used email or DM) — usually within an hour during AEST business hours
2. Logged + reviewed monthly — every piece of feedback goes into our internal review
3. Acted on quarterly — feedback drives the product roadmap. The Stacks vault product, engraving service, finish-decision page, and 3:4 product photography all came from customer feedback that ended up in this loop
4. Credited if it ships — if your suggestion turns into a product or feature, we'll thank you publicly (with permission) when it launches

What this isn't

• Not a refund request portal — for refunds + returns, see /pages/returns
• Not customer service — for order tracking, defects, shipping, see /pages/contact
• Not a press inquiry channel — for media, see /pages/press

Use those for the specific cases. Use this page for "I just have an idea" — different mental model.

Customer ideas that became reality

• Stacks (modular vault) — three customers asked "can I carry more than one thing in this format?" within the first 6 months. Stacks shipped 14 months later.
• Engraving — multiple gift-buyers asked "can you put initials on it?" — we said no for a year, then yes. $25 add-on, launched May 2026.
• 3:4 product photography — a customer DM'd: "your product looks tiny on mobile, the photos are square." Reshot the entire catalogue.
• 15-day satisfaction guarantee — customers asked for clearer return rules. We tightened the policy + made it explicit on every PDP.